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NOVEMBER 2015 •
PPB
• 29
In Devin’s Own Words
Best Part Of The Job:
“The
people. This industry has so
many creative and dynamic
people. I love to be able to
help customers solve prob-
lems and I love to learn from
the people around me. It’s
very rewarding to help some-
one come up with a product
or solution, and then to get
positive feedback. The best
compliment I can get is: ‘You
made me look good to my
customer.’”
Most Valuable Customer
Service Lesson Learned:
“I
was fortunate to have some
wonderful mentors early in my
career. The best advice I got
was to never say no. If the
answer is not a definitive
‘Yes,’ try to have another solu-
tion to offer your customer.”
Tip For Great Customer
Service:
“Be a partner with
your customer. Consider
yourselves to be on the same
team, be honest and, of
course, the old cliché: under-
promise and over-deliver.”
Wish For One Superhero
Power:
“Telepathy. Just
imagine how much more effi-
ciently and quickly we could
all work together if we could
read each other’s minds. It
would certainly make antici-
pating my customers’ needs
much easier.”
Best Personal Customer
Service Experience:
“I can’t
say enough good things
about Discount Tire. They
fixed a flat tire for my mom
on a blustery winter day at no
charge, and she had never
purchased a tire from them.
They are always friendly and
willing to be honest and work
with a budget. Each time I
deal with them, they go
above and beyond and they
will have my business for as
long as I drive a vehicle with
wheels. They understand the
importance of building a rela-
tionship before they have
closed the sale. That is
impressive to me and I will
forever refer family, friends
and strangers to them.”
Tip No. 6:
Be a partner
How She Earned Superhero Status:
Nominator Rena Ashfeld,
CAS, has been working with Devin for 15 years. “She is the yin
to my yang. To have that person you can count on to get it
done—that is Devin. I am a better salesperson because of
her,” says Ashfeld.
How Devin Saved The Day
DEVIN RECENTLY WORKED WITH her client and nomi-
nator, Allison Mikle, on an anniversary project for a large cus-
tomer. “Devin jumped right in and made sure I had great ideas to
show. She understands the urgency that goes along with these
types of projects and is always there to help,” says Mikle.
“Be a partner
with your
customer. Consider
yourselves to be
on the same team,
be honest and,
of course, the old
cliché: under-
promise and
over-deliver.”
Devin Martin
Key Account Manager, Advance Corporation
(UPIC: ADVANCE)
Industry Career Snapshot: One-plus year at Advance;
15 years in the industry
Nominated by: Allison Mikle, Signature Concepts; Rena
Ashfeld, CAS, Advance Corporation