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NOVEMBER 2015 •
PPB
• 25
In Jim’s Own Words
Best Part Of The Job:
“Interacting with people,
along with solving unique
and different problems each
and every day.”
Most Valuable Customer
Service Lesson Learned:
“Get back to your customer
ASAP. Urgency is important
and, when I first started
Starline, I did not get back to
someone as quickly as I
should have and lost a nice-
size order. What a horrible
feeling!”
Tip For Great Customer
Service:
“Always treat your
customers with respect and
listen carefully to what they
say.”
Wish For One Superhero
Power:
“I would like to fly
very fast; traveling would be
so easy.”
Best Personal Customer
Service Experience:
“It was
[with] my dentist. I always had
a fear of the dentist’s office,
and I needed to have a cap
put on. He explained the pro-
cedure, made me feel at ease
and called me after the
appointment to make sure I
was well. Now, I have no fear
of the dentist’s office. Being
personable and knowledge-
able went a long way.”
Jim Corigliano
Inside Sales Representative,
Starline USA, Inc. (UPIC: STAR0009)
Industry Career Snapshot: Four years at Starline
Nominated by: Kim Reinecker, Starline USA
Tip No. 2:
Be respectful
How He Earned Superhero Status:
“During or after I have
been on a visit with a customer, I can rely on Jimmy to take the
baton and pick up where I left off by following through with
quotes, virtual specs, samples, etc.,” says nominator Kim
Reinecker, MAS, Starline USA. “No product or service question
goes unanswered. I ask: ‘Jimmy, will a sleeve of golf balls fit
that vacuum water bottle?’ Jimmy runs out to the sample
department and tests to find the answer (‘Yes!’). I refer to
Jimmy as my inside sales partner because he is truly an exten-
sion to our efforts out in the field.”
How Jim Saved The Day
LAST YEAR, DURING THE “crazy busy” fourth-quarter selling
season, a distributor needed several hundred vacuum tumblers for
a client event, explains nominator Kim Reinecker, MAS. “We did
not have enough of the model they chose in stock, but Jimmy
saved the order by working his magic. He got the bands changed
off of another style to suit the client.” As a result, the company
reeled in a $78,000 order. “While Jimmy is an inside sales partner
for about six Starline reps, he gives all of us and our distributors
his undivided attention,” she adds.
“Always treat your customers
with respect and listen carefully
to what they say.”