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INNOVATE
26 •
PPB
• NOVEMBER 2015
In Dhu’s Own Words
Best Part Of The Job:
“Working with people to help
them fulfill their expectations
for the promotional products
they trusted us to produce for
their customer.”
Most Valuable Customer
Service Lesson Learned:
“Communication. The Allen
Company has always strived
to give our customers the
service that they expect and
deserve. I have had the
opportunity to work with a
great team and have tried to
take some pointers and tech-
niques from each individual.”
Tip For Great Customer
Service:
“Accountability.
Follow up and follow
through. If you have commu-
nicated with your customer
and promised them an
answer, be sure that you do
your research and get back to
them. Be the reason they
want to do business with your
company.”
Wish For One Superhero
Power:
“Healing. I do not
like to see anyone suffer,
whether it is physically or
emotionally.”
Best Personal Customer
Service Experience:
“I learn
something every time I have
contact with a company or
person. You remember the
good points and make a
mental note as to how you
felt when you were treated
poorly.”
Dhu Dazey
Customer Service Manager,
The Allen Company (UPIC: Allen)
Industry Career Snapshot: 20 years at The Allen Company;
previously a customer service rep
Nominated by Tami Wainscott, The Allen Company
Tip No. 3:
Be accountable
How She Earned Superhero Status:
“She is the ultimate war-
rior everyone comes to, to get things done,” says nominator
Tami Wainscott, The Allen Company, noting that Dazey is
responsible for a team of customer service representatives.
“She is resourceful and resilient in getting us answers. If she
doesn’t know, she finds out. Leadership, compassion, reliability—
we can always count on Dhu.”
How Dhu Saved The Day
“ANYONE WHO HAS EVER MET her knows she is the go-to
person here at The Allen Company,” says nominator Tami
Wainscott. “She is a hard worker, making sure customer service
representatives have what they need at their fingertips to provide
our distributors with excellent service.”
“If you have communicated with
your customer and promised them
an answer, be sure that you do your
research and get back to them.