INNOVATE
24 •
PPB
• NOVEMBER 2015
In Jessie’s Own Words
Best Part Of The Job:
“The
creativity involved with help-
ing clients select the right
item that meets their brand-
ing needs as well as coming
up with ideas for specific
events. I also greatly appreci-
ate the variety that comes
along with being in this
industry. It’s refreshing to not
know what new project you
might walk into each day.”
Most Valuable Customer
Service Lesson Learned:
“It
is all in the delivery.
Everything doesn’t always go
smoothly, and some clients
you encounter from time to
time may have a ‘tough’ per-
sonality, but treating every-
one with courtesy and
respect is key. I have found
that even in a difficult situa-
tion it is best to be honest
and stay empathetic. It’s also
about listening and then
being proactive with solutions
rather than waiting for your
client to come up with one.”
Tip For Great Customer
Service:
“Keep smiling. It
may sound almost silly, but
next time you pick up the
phone or start an email to a
client (whether internal or
external), smile! You’ll feel
better about what you’re say-
ing and the person on the
other end will be able to feel
the positivity.”
Wish For One Superhero
Power:
“My geeky side wants
to go with teleportation. I
love traveling, and ‘beaming’
to different places around the
world would be incredible.”
Best Personal Customer
Service Experience:
“Internal
customer service is some-
times overlooked, so I would
say that any time a colleague
goes the extra mile for me, it
makes me feel like I’m part of
a real team. That’s certainly
true at Geiger. Although we
are spread out across the
country, I have had moments
of superb service provided by
co-workers I haven’t even met
in person. It doesn’t get bet-
ter than that.”
Jessie Alberto
Field Office Manager, Geiger (UPIC: Geiger)
Industry Career Snapshot: Nine months at Geiger;
11 years at another industry company
Nominated by: Michele Cochran, Geiger
Tip No. 1:
Be positive
How Jessie
Saved The Day
THE COMPANY
RECEIVED AN ORDER
for 2,127 golf tees that needed
to be printed and shipped to
12 domestic locations and
nine international locations—
with four-day production.
“Jessie managed all communi-
cations with vendors (whole-
saler and decorator), while
keeping both me and the
client well informed regarding
production,” says nominator
Michele Cochran. “Once the
job was shipped, Jessie updated
the client’s Google document
so all tracking numbers for
each location were available
for client reference.” All 21
shipments were delivered on
time worldwide. “This was no
small feat and was the first
order for this buyer, solidify-
ing what we hope will be a
long-lasting relationship. Our
business may not be rocket
science, but there are so many
details and factors involved in
getting these unique projects
out the door that if we don’t
have smart, committed, sup-
port people in place there is
just no way to get it all done.
Jessie is an amazing asset to
my team.”
How She Earned Superhero Status:
“Jessie manages the Geiger Southwest office and a team of
sales service support people, as well as my sales/order management responsibilities, with grace,”
says nominator Michele Cochran, Geiger. “While only being a team member for six months,
Jessie assimilated right into the groove, learning our systems with ease, and she is already help-
ing to enhance the experience for all of Geiger Nation by becoming part of corporate special-
project groups in various departments. Jessie is adept, efficient, empathetic and professional. I
value her efforts and know she is going to continue to help me and my business thrive.”