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INNOVATE

24 •

PPB

• NOVEMBER 2015

In Jessie’s Own Words

Best Part Of The Job:

“The

creativity involved with help-

ing clients select the right

item that meets their brand-

ing needs as well as coming

up with ideas for specific

events. I also greatly appreci-

ate the variety that comes

along with being in this

industry. It’s refreshing to not

know what new project you

might walk into each day.”

Most Valuable Customer

Service Lesson Learned:

“It

is all in the delivery.

Everything doesn’t always go

smoothly, and some clients

you encounter from time to

time may have a ‘tough’ per-

sonality, but treating every-

one with courtesy and

respect is key. I have found

that even in a difficult situa-

tion it is best to be honest

and stay empathetic. It’s also

about listening and then

being proactive with solutions

rather than waiting for your

client to come up with one.”

Tip For Great Customer

Service:

“Keep smiling. It

may sound almost silly, but

next time you pick up the

phone or start an email to a

client (whether internal or

external), smile! You’ll feel

better about what you’re say-

ing and the person on the

other end will be able to feel

the positivity.”

Wish For One Superhero

Power:

“My geeky side wants

to go with teleportation. I

love traveling, and ‘beaming’

to different places around the

world would be incredible.”

Best Personal Customer

Service Experience:

“Internal

customer service is some-

times overlooked, so I would

say that any time a colleague

goes the extra mile for me, it

makes me feel like I’m part of

a real team. That’s certainly

true at Geiger. Although we

are spread out across the

country, I have had moments

of superb service provided by

co-workers I haven’t even met

in person. It doesn’t get bet-

ter than that.”

Jessie Alberto

Field Office Manager, Geiger (UPIC: Geiger)

Industry Career Snapshot: Nine months at Geiger;

11 years at another industry company

Nominated by: Michele Cochran, Geiger

Tip No. 1:

Be positive

How Jessie

Saved The Day

THE COMPANY

RECEIVED AN ORDER

for 2,127 golf tees that needed

to be printed and shipped to

12 domestic locations and

nine international locations—

with four-day production.

“Jessie managed all communi-

cations with vendors (whole-

saler and decorator), while

keeping both me and the

client well informed regarding

production,” says nominator

Michele Cochran. “Once the

job was shipped, Jessie updated

the client’s Google document

so all tracking numbers for

each location were available

for client reference.” All 21

shipments were delivered on

time worldwide. “This was no

small feat and was the first

order for this buyer, solidify-

ing what we hope will be a

long-lasting relationship. Our

business may not be rocket

science, but there are so many

details and factors involved in

getting these unique projects

out the door that if we don’t

have smart, committed, sup-

port people in place there is

just no way to get it all done.

Jessie is an amazing asset to

my team.”

How She Earned Superhero Status:

“Jessie manages the Geiger Southwest office and a team of

sales service support people, as well as my sales/order management responsibilities, with grace,”

says nominator Michele Cochran, Geiger. “While only being a team member for six months,

Jessie assimilated right into the groove, learning our systems with ease, and she is already help-

ing to enhance the experience for all of Geiger Nation by becoming part of corporate special-

project groups in various departments. Jessie is adept, efficient, empathetic and professional. I

value her efforts and know she is going to continue to help me and my business thrive.”