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GD Sha rma
A
fter serving as a fighter
pilot in the Indian Air Force
for 15 years, GD Sharma was
ready to set his sights on a new
challenge. So he started a factory
in India and launched supplier
Indicusbag (UPIC: INDICUS) in
Chesterton, Indiana, in 2000,
where he serves as president.
Like many of his industry peers,
Sharma has placed an emphasis
on meeting customer needs
and exceeding expectations—
building a team of like-minded
employees in the process. “Each
and every employee relates to the
company philosophy of putting
the customers first and considers
delivery of perfect products on
time as the basic requirement,” he
says. “Once the order is written,
it is our job to ensure that it is
delivered as promised, no matter
what needs to be done.”
Sharma and his wife have
raised two daughters in
Chesterton, and he spends his
free time playing the occasional
golf game and traveling in Asia.
Read on to learn more about
a day in the life for Sharma as
president of Indicusbag.
What do you love about
your company?
Our company has always
delivered what and when
promised without exceptions.
The company commands the
highest ratings in the industry.
Every employee at Indicusbag
is dedicated to delivering
exceptional service to all its
customers. Our products are
second to none in the industry
and we have state-of-the-art
decorating facilities. With
total control from product
manufacturing to decorating
and deliveries, we are proud to
say that we are never uncertain
of our commitments. We pay
attention to details, no matter
how big or small the order is. We
never go back to customers once
the order has been accepted.
We do not do many things,
but we are the best at what we
do. Our customers love us for
our philosophy of setting new
standards in customer service
and product quality, and our
commitment to deliver.
Describe your office
atmosphere.
The office atmosphere
is great, with self-supervision
at every level. Our employees
love their jobs and have stayed
with the company for as long as
they have for that reason.The
newest employee in the company
has worked here for eight years.
What kinds of projects
or tasksmight you
tackle on a given day?
Apart from fulfilling regular
orders, we work on customprojects
for our customers. We aim to
respond to any customer questions
within a few hours. Since our
company was built from the
ground up, we do not depend
too much on outside sourcing.
We work with a long‑term view
in mind. Generally, we avoid
short-term arrangements and
look forward to making long-term
relationships with our customers
as well as with our support system.
Howdo you collaborate
with co-workers?
Every employee in the
company takes his or her
responsibility seriously.
Since the company works
in a transparent and ethical
way, there is no ambiguity in
employees’ minds. That helps
immensely in creating an
environment of trust.
Howdoes this job
challenge you?
We live in changing times.
Easy access to suppliers for
buyers, and easy access to
Promotional Top Guns
GD Sharma’s team
at Indicusbag
aims high
with pledge to
deliver perfect
products on time,
every time.
by
Jen Alexander
“Once the order
is written, it is
our job to ensure
that it is delivered
as promised,
no matter what
needs to be done.”
92
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SEPTEMBER 2016
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