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SUPERHEROES
I
f you ask customers about your
company’s quality of service it always
comes back to the people. Chances
are there will be some comments about
procedures, systems and policies but
ultimately it’s the people who really make
your customer service operation shine.
Those who excel in customer service
share a number of winning attributes: They
respond quickly to customers’ requests
and needs, they take responsibility for
seeing projects through to completion—
even if it involves tasks that are not in their
job description—and they are empowered
with the authority to do whatever it takes
to ultimately make their customers happy.
And one more important thing: they care.
Companies who outclass others in
customer service usually do so because
their people truly care about the experience
their customers, both internal and external,
receive, and they care enough to make
sure that experience is exceptional.
PPB
set out to find some of the
best examples of extraordinary service
in the promotional products industry
for our annual feature on Service
Superheroes. Read on to see this year’s
lineup and learn more about how they
deliver a remarkable experience.
EIGHT
WHO
CREATE
UNFORGETTABLE
CUSTOMER
SERVICE
By Tina Berres Filipski
SERVICE
20
1
6
Service Superheroes
|
FEATURE
|
NOVEMBER 2016
|
25