Benchmarking PPAI 100 Suppliers Item Average Median 2024 Revenue $58.72M $6M Revenue Change Since 2021 24.87% 8.14% Distributor Clients 4,673 2,266 Total Order Count 73,476 30,481 Integrated Order Percentage 32.06% 25% Gross Profit 36.52% 38% Sample Costs 2.10% 1% Factory Employee Turnover 13.80% 7.50% Office Employee Turnover 6.89% 5% On-Time Shipping 96.59% 98.33% TABLE 8: Office Employee Turnover Rate Suppliers $100M+ 7% Suppliers $25M-$100M 11% Suppliers $10M-$25M 9% Suppliers $3M-$10M 3% Suppliers Under $3M 2% Kanak says Towel Specialties’ experience aligns with the reported turnover rates for both factory workers and office employees. “The labor market has somewhat stabilized from the volatility of the past few years, but wage inflation and retention remain pressure points, especially in warehousing and production roles,” Kanak says. “That said, a 16% factory turnover rate in our segment is still elevated, indicating there’s more work to be done industry-wide in terms of workplace culture and operational flexibility. We’re happy to report less than 3% turnover. Growth has cooled and volume is down, but smart positioning, operational efficiency and targeted investments in tech and people are helping us maintain margins and stay competitive.” TABLE 9: On-Time Shipping Percentage Suppliers $100M+ 99% Suppliers $25M-$100M 97% Suppliers $10M-$25M 97% Suppliers $3M-$10M 94% Suppliers Under $3M 98% “Having a high on-time shipping percentage is critical in our industry, and that’s apparent across the board,” Meester says. “Back when Ball Pro was a $1 million supplier, we took pride in shipping out almost every order on time, and that’s a core strength we’ve continued to hold on to as we’ve grown.” Because of supply chain disruption, Bhavnani anticipates on-time shipping rates to decrease next year “as suppliers aren’t able to replenish products as easily as they used to.” “Having a high on-time shipping percentage is critical in our industry, and that’s apparent across the board.” – NIKKI MEESTER, VICE PRESIDENT OF FINANCE AT BALL PRO 36 • JULY 2025 • PPAI Must Read | The State of Growth 2025
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