We’re likely in the beginning of realizing those possibilities. But innovation requires communication, and there are only so many steps you want to skip in communication before you have created problems that will cost more time and money to solve. Let’s focus on those first two points: “Tasks requiring human judgment” and “Low-volume tasks.” One particular ad I saw during the Super Bowl stuck with me. It involved two co-workers wanting to communicate something with their manager and being stressed about the correct wording. They opted to let AI send the email to their manager. I can’t say I recommend that practice. We might not all have the same mastery over the English language, but often that lack of confidence in sending an email is based on a lack of clarity in a project. A supervisor needs to be able to read that confusion and act accordingly, often following up with the sender. Using AI to polish something that is inherently flawed is a dangerous game. Or, in some cases, it may muddle a good idea that can still be conveyed – perhaps imperfectly – by the person behind the idea. Some of you will read this and think “I would never do that,” but shoehorning AI into areas of work it cannot yet handle is becoming normalized. Some businesses will suffer from it. Tanaisha Dunbarger is PPAI’s business systems analyst lead. Using AI to polish something that is inherently flawed is a dangerous game. PPAI • APRIL 2025 • 19 Innovation | Voices
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