QA Distributor Asks: One of my clients purchased shot glasses to be used at an event held in Mexico, and I just learned the shipment will be three days late due to shipping delays. The event will be over by then and I’ve already paid for everything in full. Are there any suggestions on what the protocol is for something like this? It’s a shot in the dark, but: • Has the recipient refused delivery? They might go back to the shipper eventually. • If it’s not a huge order, you might be able to get a courier to retrieve them from the destination and re-ship them back. RICH GRAHAM Chief Imagination Officer, BigPromotions.net Dallas, Texas PPAI 256367, D2 I would contact your UPS rep or have the supplier contact their UPS rep to see what the hold up in customs is. It could be the commercial invoice missing the shipper’s letterhead, harmonized codes and/or country of origin. Or, they are missing your client’s contact information. If you did deliver duty paid (DDP) shipping and paid the duties and taxes upfront, but if the invoice is marked delivery duty unpaid (DDU), that could be another issue. I have a client that is global, so we ship everywhere and learned every country has a slightly different way of processing customs and what additional information they want. I just had an invoice shipped to Qatar and customs held the order because we didn’t stamp the commercial invoice with an old-school rubber ink stamp of our company logo, even though our letterhead was on the invoice. LINDSAY JENKINS Senior Account Manager G & G Outfitters, Inc. Lanham, Maryland PPAI 260650, D3 I personally would never take responsibility to ship something to Mexico. Even when dealing with imports coming into the U.S. I never guarantee anything to my customers as I cannot control customs. DEBBIE CINO DENNERLEIN Principal Ideas to Impress, LLC, an authorized Kaeser & Blair dealer Toms River, New Jersey PPAI 103148, D12 I have clients all over the world and I always tell them they’ll either have to take delivery here and ship it with all their other stuff, or they have to arrange for the direct shipping themselves goir / shutterstock.com My Client’s Order Is Late But Paid For. Is There A Viable Solution? I have an international order for an event taking place in a few days. By the time the order ships there it’ll be too late. Can I salvage the order? compiled by Danielle Renda 12 | APRIL 2022 | INNOVATE
RkJQdWJsaXNoZXIy NzU4OQ==