PPB November 2020

DESTINY BIELLER Chief Technology Officer LogoSpeed Promotional Products Years at this company: 2 D estiny Bieller joined LogoSpeed, a distributor in Westerville, Ohio, as an administrative assistant, and within two months, she had proven herself and was promoted to the role of webstore manager and later to chief technology officer. She credits her previous experience in running a call center and planning community events for a local health-care network for helping her learn the importance of exemplary service. Nominator and company owner Scot Schreiber calls Bieller a “dream employee,” and admires her ability to take complete ownership of the project she’s given and deliver excellence to her co-workers and customers every time. “In my 25 years in the business world, I have never met a more driven and focused, yet kind and pleasant team player, who takes it upon herself to learn additional skills in her time off to make herself more efficient and valuable at her job. I have never seen such poise in a young person [Bieller is 23] who, in a major presentation, can explain the technical backend of how webstores are built (by her) and her work to C-level executives, and explain it in a way that they understand.” As far as her dedication to service, Schreiber cites this recent example: “Destiny had built a simple store for a customer and it was ready to launch the next day when our customer told us they could not use the site internally, because their IT group said it was not secure enough. Destiny spent the entire evening researching different technologies, found one, then completely rebuilt the store so it would be ready to launch the following day. She always goes above and beyond to make sure we keep our promises to our customers and deliver exceptional customer service every time.” One-On-One With Destiny Bieller How the pandemic has affected her approach: Thankfully, due to the way our company quickly pivoted at the beginning of the pandemic, I was able to continue to give my customers fantastic customer service with no gaps or issues. Since this was such a stressful time for everyone, we were vigilant in making sure there was no change in our level of customer service. I was able to focus on helping them to the best of my ability while ensuring our transition to working from home was a smooth one. Her inspiration to deliver great service: I am most inspired to go above and beyond for my customers because I am passionate that they receive the best service they can get. Sometimes that means working extra hours to make sure their deadline is met and that any potential issues are mitigated before they even know [about it]. No. 1 tip to share with others: Truly care about the customers. When you care about your customers, it is easier to put yourself in their shoes. This will make it a blessing to help them with anything they bring to you. Best personal customer service experience: The best example of amazing customer service I have ever received was during the pandemic with a multiline rep in our industry. It was so impressive because he was taking calls day and night to help when our products got stuck in customs. He did everything he could to get us replacement products so that our clients could have the PPE products they needed. FEATURE | Service Superheroes 18 | NOVEMBER 2020 |