PPB July 2020

THINK Shift Happens Expectations are shifting. The ways we communicate and operate are shifting. And there’s never been a better time to reinvent your business. page 64 62 PROFILE NANCY K. SCHMIDT, CEO, AIA CORPORATION 71 FAST FORWARD COVID-19 SPARKS A COMEBACK FOR SOME PRODUCTS page 68 How I See Our Industry Evolving Post- COVID-19 Predictions in four key areas that will reshape the industry as we know it. | JULY 2020 | 61