PPB December 2019

MICHELLE ABERDEIN Production Supervisor TPS Promotions & Incentives Years At This Company: 14 M ichelle Aberdein’s service- centered approach to her relationships with internal staff, suppliers and customers is at the core of her success. “Michelle is a positive influence on the staff at TPS, and is always polite, professional, warm and friendly,” says her nominator and manager Jacqueline Paul, director of finance and operations. “There is no task too big or too small, be it handling a million-dollar order with hundreds of shipping locations and dozens of purchase orders and split- billing or packing an order that has to get out the door when our warehouse staff is too busy to assist.” Michelle alsomentors others in the department and is their go-to person for advice on the industry, suppliers, customer service and shipping problems. “But where she really shines is her dedication to getting the job done,” says Paul. “Sometimes that means just doing regular order processing, but sometimes it means coordinatingmultiple suppliers and customers on a weekend to ensure we meet the customer’s event requirements.” How Michelle Sees It Best Part Of The Job: I enjoy the variety; no two days are the same and no two projects alike. The unique ideas and creative branding opportunities are a constant reminder of how diverse and interesting our industry can be. Working on orders across a variety of industries and fields presents an exciting chance to not only gain greater exposure to what’s out there, but to actually see your stuff out in the world and receive that recognition. Biggest Challenge: The challenges lie in the thoroughly detailed and time-sensitive projects. The coordination and attention to detail required to ensure everything goes according to plan can be quite hectic. At the same time, the successful completion of a challenging order provides a great feeling of accomplishment. Her Inspiration To Go Above And Beyond: I am inspired by the integral role I play as part of the TPS team. Every member has their strengths and defining traits, and success requires a healthy mix of collaboration and specialization to ensure positive outcomes and customer satisfaction. The account managers with whom I work are passionate about what they do, and care greatly about the relationships they have nurtured and maintained. Their appreciation and trust in me to always execute and deliver, regardless of the complexity of the order, motivates me to provide optimal care and consideration for every order I facilitate. No. 1 Tip For Enhanced Customer Service: The most important thing to remember is to approach every situation with empathy. Each customer and project has its own unique requirements and taking an empathetic approach each day allows me to keep everything in perspective—to fully understand where the client is coming from, and help them achieve their vision. Best Personal Customer Service Experience: The best service I have ever received was from our very own team here at TPS. There are certain times and situations where additional help is required—especially for urgent matters that need to be resolved quickly. From the president/CEO, to the Accounting department, and throughout the organization—no one on our team is above lending a hand. In my 14 years with TPS, the sense of family and our support for each other, as well as our customers, reinforces the teamwork, all- hands approach that continues to make us successful. I have never been prouder to work with such amazing people who have become like family to me. HILLARY ANDRUS Inside Sales Representative HandStands Promo Years At This Company: 2 FEATURE | Service Superheroes 62 | DECEMBER 2019 |