PPB December 2019

INNOVATE 12 QUESTION: HOW DO YOU HANDLE PREOCCUPIED CLIENTS? page 18 Looking Back, Looking Forward Eighteen industry colleagues share the hard career lessons they’ve learned and what they see for the industry’s future. page 28 Getting Into The Green Scene Promotional products companies are integrating eco-friendly practices and products to keep their carbon footprint low and their brand perception high. | DECEMBER 2019 | 11