PPB August 2019

FEATURE | PPAI Pyramid: Supplier Stars $50,000-$250,000 —— SUPPLIER STAR —— Insights from Mark Norton, general manager Years in business: 61 Primary product category: Awards Company philosophy on communication and customer service: We treat our customers like family. Our job is to make your job easy. How it keeps product and packaging offerings fresh and in-demand: We look at new products every year and add a fresh selection to our catalog for our customers to choose from. Why it excels among industry suppliers: We’re a small business that can scale up and handle large orders but we’re still small enough to handle your single awards. We want to work with you on your customers’ awards needs. $250,001-$500,000 —— SUPPLIER STAR —— Insights from David Katz, partner Years in business: 29 Primary product category: Candy and snacks Company philosophy on communication and customer service: If we had to sum it up, it would be communicate, communicate and communicate. We teach our customer service specialists that the only bad response is no response at all. If we take care of our customers from start to finish they will be loyal. Every business wants raving fans. Our exceptional products get us orders, our exceptional service gets us customers. It’s that simple. How it keeps product and packaging offerings fresh and in-demand: We have a full team of creative product and packaging designers who are constantly producing items on the cutting edge of innovation and ensure that we are first to market with new and exciting promotional food items. Why it excels among industry suppliers: Unlike our competitors, Midnite Snax is one of the last pure food companies left in the promotional products industry. With almost 29 years of experience focused solely on food and packaging creativity, we believe we have separated ourselves to a class all our own and we do things that no one else is doing. We pride ourselves on making sure we are first to market with new and fresh ideas in the edible space and have worked diligently to build long-lasting relationships and a reputation for delivering an exceptional product time and time again. $1,000,001-$2,500,000 —— SUPPLIER STAR —— Insights from Dawn Pilon, account executive Years in business: 30+ Primary product category: Custom-molded Belgian chocolate Company philosophy on communication and customer service: Our goal is to give our distributors an amazing customer service experience from start to finish. We will walk you through options, pricing, art, shipping and deliver a beautiful and delicious finished product you will be proud of. How it keeps product and packaging offerings fresh and in-demand: All custom orders are produced on demand—the chocolate is poured and packaged specifically for each project. Clients work with our in-house art team to ensure the perfect storytelling marketing piece for clients. Why it excels among industry suppliers: Our customer service. We are authentic, dependable and happy to help. —— AWARD OF MERIT —— $2,500,001-$5,000,000 —— SUPPLIER STAR —— Insights from Lavina Honeycutt, promotional products sales manager Years in business: OraLabs, Inc. was started in 1990; the promotional 22 | AUGUST 2019 |