PPB June 2018

Do YouHave An Answer? A Distributor Asks: I have a customer who places a large order of t-shirts every year (about 6,000). He is very particular—even to the point of using a ruler to measure consistency among shirts. In the most recent order, he has found some that are uneven, and he does not want his group to have to inspect every shirt for quality control. The shirt is printed with seven colors. This happened a year ago with the same client and a different decorator, and at that time I did not see discrepancies outside of what would be considered an acceptable margin. Before this order, I counseled the client on acceptable margins, the weight of the shirt and the complexity of seven-color printing. What is a fair resolution to this problem? What’s Your Answer? Email answers along with your name, title and company name by June 29 to Question@ppai.org for possible inclusion in an upcoming issue of PPB magazine. Terry Ramsay is associate editor of PPB. submit claims. While I don’t believe that a specific time limit was stipulated, it was generally accepted that inspections within one business day to one week are “reasonable.” When I get delivery notification of a shipment to a client, I send them an email within one business day that says: “UPS records show that your order was delivered on (date) at (time) and signed for by (name) at (location). Please check the order within one business day for accuracy. Occasionally, mistakes do happen and prompt notification of any issues with your order allows us to handle the situation in a timely manner. If you did not receive this package, please let me know immediately so that we may put a trace on it.” That puts them on notice that I need notification sooner rather than later so that I can address any issues with defects, missing pieces or other problems that may have occurred. RAMA BEERFAS, MAS Chief Solutions Specialist Lev Promotions PPAI 281331 www.TheDistributorExchange.com • 844-251-8544 (toll free) All inquiries are strictly confidential. Do you want to sell your distributorship? We can help you sell your distributorship quickly and easily. “This type of business transaction was completely foreign to me so it was invaluable to have The Distributor Exchange take us through the process step by step. They went above and beyond in all regards. I couldn’t be happier with their efforts to make this a win win for all parties involved.” – Cindy Gibbs - Big Fish Branding | JUNE 2018 | 13 INNOVATE