PPB November 2017

INNOVATE 12 QUESTION OVER AND ABOVE 14 VIEWPOINT WHY THE WORD ‘SWAG’ ISN’T HELPING OUR INDUSTRY 22 MANAGEMENT FIVE QUESTIONS YOU MUST ANSWER TO MAKE 2018 YOUR BEST YEAR EVER page 16 | NOVEMBER 2017 | 11 American Appeal Fan the flames of patriotism with U.S.-made apparel. Service Superheroes Seven Customer Service Dynamos Who Keep Calm And Carry On. page 27 .