

I
F YOU SELL IMPRINTED t-shirts, drinkware, pens, electronics and other standard promotional products day in and day out
to your clients but shy away from offering brand-name merchandise and incentive items because you don’t understand how to
sell them or don’t know how the process works, you are not alone. Only about one-third of distributors say they sell incentive/
safety programs, according to PPAI research. What’s holding you back from providing your clients even more options to promote
their brands, and reward and motivate employees? These six experts explain how to overcome the most common obstacles.
Meet The Premium/Incentive Experts
JULY 2015 •
PPB
• 51
Norma Jean Knollenberg, CPIM
Owner, Top Brands, Inc.
Knollenberg has been supplying merchandise to
the incentive and promotional products industry
for 37 years. In 1982 she joined Top Brands, Inc.
and became owner of the company in 1993. She is
past president of the Incentive Manufacturers and
Representatives Alliance, past president of the
Incentive Marketing Association and currently
serves on PPAI’s board of directors and as a board
member and treasurer of the Incentive Federation.
Barb Hendrickson
President, Visible Communication LLC
Hendrickson spent 30 years as an incentive rep
and also ran a distributor division specializing in
incentives before starting her current company,
which provides web design, branding, inbound
marketing, social media, reputation management,
content and communication strategies to a num-
ber of industries, including the incentive industry.
Mike Landry
Vice President, Special Markets, TUMI
Landry has had a long career in the incentive
industry including serving as regional sales manag-
er for Oneida before joining TUMI. He is a char-
ter member and a former member of the Incentive
Marketing Association’s board of directors.
Chelsea Piereth
Buyer, Hinda Incentives
Piereth spent more than 10 years as a buyer for
retail giants Sears and Macy’s before joining
Hinda Incentives in 2012.
Pete Mitchell
Director B-to-B Sales,
Samsonite and Hartmann
Mitchell is a 25-year veteran of the incentive and
promotional products industries. He has served as
vice president of corporate markets for Swiss
Army Brands and TUMI, and has been a consult-
ant to many branded products suppliers. He is also
a frequent speaker and writer on incentives, a for-
mer board member for the Incentive Marketing
Association and past president of the Incentive
Manufacturers and Representatives Alliance.
Sean Roark, CPIM
Executive Vice President,
PromoPros/IncentPros, Inc.
Roark is a promotional products industry veteran
who wrote his first incentive program in 2005.
Since then he has become a respected writer and
speaker on the subject and is a nationally recog-
nized authority on safety incentive programs. He
serves on the board of directors of the Incentive
Federation and the Incentive Marketing
Association.