PPB May 2015

QUESTION

Susan Carter

Owner

Ed M. Carter & Associates

UPIC: EDMCP001

As long as the distributor has the

supplier’s order or reference number for

the previous order, then the distributor

should be able to get a repeat order done

for the end user, if the end user is con-

tacting the same distributor. If not, then

because the end user has paid for the

order in the past, which included the

set-up or art charge, they should own

the artwork and the distributor should

supply them with the art file to use with

whomever they prefer.

I have had this question come up

on digitizing. If an embroiderer offers

free digitizing, then they keep the file,

but if the customer has paid for the

digitizing, they should be able to keep

the file to use with any other embroi-

derer they prefer.

Mark Bennett

Senior Account Executive

HALO Branded Solutions

UPIC: HBS

I switched companies two and a half

years ago. My clients gave me letters

authorizing my new company, HALO,

to use the existing artwork on file. The

artwork belongs to the clients.

A Distributor Asks:

One of our distributor salespeople was previously with one of

our competitors. While with our competitor, she submitted art-

work to a supplier for an order. After joining our company, she

received another order with the same artwork. Who owns the

artwork after an order has been placed and paid for, the end

customer or the distributor?

ART SMART

MAY 2015 •

PPB

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