PPB December

consumption. Your situation is not

uncommon, and if your supplier won’t

resolve the problem, even if it is several

months after the order shipped, then

you need to step up to the plate and

make good on it yourself. The good

will you build with your customer will

far outweigh whatever expense you

incur.

Kippie Helzel, MAS

Vice President, Sales

CPS \ The Keystone Line

UPIC: keystone

Contact the supplier immediately.

Even if the supplier may have a desig-

nated period of time in which to make

claims, if the ink is coming off that

readily, there was clearly a problem dur-

ing the imprint process that should

supersede any designated claim period.

Provide samples to the supplier so they

can verify the problem, and with that, a

good supplier should do a redo, no

question.

DO YOU HAVE THE ANSWER?

A Distributor Asks:

What are some perks we should consider offering in order to attract and

keep quality sales reps? We’d like to know what other companies in the industry

do to keep their reps happy.

What’s your answer?

Email answers along with your name, title and com-

pany name to

by December 31 for possible inclusion

in an upcoming issue of

PPB

magazine.

22 •

PPB

• DECEMBER 2014

INNOVATE

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