however, you are helping that company become stronger and better by allowing them to correct issues. Correct action leads to being better and becoming better. Who knows—as the company gets better, which hopefully it will, you may end up partnering with themon future opportunities/projects. DAN BALL, MAS Sales Manager Command Tooling Systems LLC St Paul, Minnesota One-hundred-percent absolutely! It may be the best learning experience of their career, or their worst. Either way, management needs to know. They can’t fix what they don’t know is broken. JANE RYAN Regional Business Development Manager BAG MAKERS, Inc. Sherrills Ford, North Carolina PPAI 111408, S10 I would tell the vendor/higher-up at the vendor about the problem and also identify what you think should have been done. I would also say something positive (why you chose themor that you hope to do business with them in the future), not to sugarcoat but because we are in this industry together as a teamof suppliers/ distributors. The supplier may be more likely to help you on a future order. If you do this verbally, please follow up in writing—even if it is to say thank you for all the things you identified, or to say how disappointed you are about what they didn’t do (and then include whatever the complaint is about). HOLLY WOLLINS SCHOTZ Brand Consultant All Wrapped Up Clarksville, Maryland Do You Have An Answer? A Distributor Asks: As a result of all the coronavirus-related changes, I recently lost my job, despite my department seeing a 200-percent increase in sales last year. I decided to just break out in the industry on my own. I have been in this business for almost 10 years. What is your top advice for me going on my own now? Email your response(s) to Question@ppai.org for the chance to be featured in a future issue of PPB. PPAI: 111248 | ASI: 35375 | SAGE: 50327 | UPIC: ACCENTS | DC:101273 www.americanaccents.com 888.287.7883 PERFECT FOR... Interior print optional ѭ 8FRUQJ PNYX ѭ 5WTIZHY UFHPFLNSL ѭ 8ZGXHWNUYNTS GT]JX ѭ <JQHTRJ PNYX ѭ FSI RTWJ We have over 60 sizes to choose from! Full color digital imprint No die cut fees Quick turnarounds Easy to assemble Self locking Need Mailing Boxes? 5 Piece minimums Made & printed in the USA Packing tissue paper available | JANUARY 2022 | 31 INNOVATE
RkJQdWJsaXNoZXIy NzU4OQ==